Support for your Health Service Enduro+ (Blue)

Blue Health Service Enduro+ (Part Number: 3633-9%-NH)

Create support case Register printer

Please read this first

Due to the technology involved in printing onto plastic cards, it is vital to clean your printer regularly to avoid jams and film breakages. Cleaning your printer should always be your first step should an issue arise. Visit our YouTube channel to find out how to clean your printer

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Support for Health Service Enduro+ (Blue) Printers

Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

Print Duo (Both Sides)

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...

Cleaning the Enduro 3e

Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Enduro family Quick Start Guide

This Quick Start Guide will help during the initial setup of Enduro 3e Printers. See also: https://support.magicard.com/solution/enduro3e-user-m...

Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Print a test image on an Enduro or Rio Pro

To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card

Set a Static IP Address on a Rio Pro or Enduro3E Model

How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors

When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Support for Health Service Enduro+ (Blue) Printers

Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...

Cleaning the Enduro 3e

Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Print a test image on an Enduro or Rio Pro

To print the internal test card on the Enduro or Rio Pro printers: Press Menu the next option will be Test Card

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Print Job stuck in the queue when connected to USB

Shut down your badging software. Got to Control Panel > View Devices and Printers > right click on your printer icon and remove device....

Checking printer connectivity

Download and install the ID Card Printer Support Utility. With the Support Utility now open select the connection method - ie USB. If your p...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Set a Static IP Address on a Rio Pro or Enduro3E Model

How to set a Static IP address or change from Static to Dynamic. Your printer must be Ethernet Enabled: denoted with an E in the printers disp...

Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

Windows Printer Driver Install Error 2502 / 250

If you are getting 2502 / 250_ from the MSI Installer then you may be installing the driver while using a restricted user account that doesn’t h...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Print Duo (Both Sides)

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...

Printer and Driver Language

*This information is correct as of Windows Driver Version 2.8.2.779 (Release Date: 22/05/2023) Driver Language The driver will inherit...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Dye film sticking to card or breaking ribbon

If the main print roller is not perfectly clean then the following can result: The card can slip during the printing process, causing: The...

Support for Health Service Enduro+ (Blue) Printers

Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Support for Health Service Enduro+ (Blue) Printers

Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...

Print Duo (Both Sides)

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...

How do I know if my computer has USB 3.0 ports?

Cmd + Space: start typing 'System Profiler' or find it from Mission Control or: Click the Apple icon located in...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors

When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Support for Health Service Enduro+ (Blue) Printers

Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...

Cleaning the Enduro 3e

Here's a video on keeping your Enduro / Enduro+ / Enduro3E clean and working perfectly. ⚠️ The minumum cleaning frequency we advise for the End...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

How to obtain a Printer Query File

To obtain a Printer Query File - Windows PC only Via Printer Properties - Tools Tab (Generation 1 & 2 printers) Navigate through the followin...

Enduro family Quick Start Guide

This Quick Start Guide will help during the initial setup of Enduro 3e Printers. See also: https://support.magicard.com/solution/enduro3e-user-m...

Replacing the Printhead

The video below shows the Magicard 600 printhead replacement but the process is very similar for all Magicard direct-to-card printers. Please visit...

Magicard Windows Driver | Help Guide

Please see the Magicard Windows Driver help Guide below for everything you need to know regarding all the Magicard Windows driver setti...

Support for Health Service Enduro+ (Blue) Printers

Start with this page Please note that Support for your Health Service Enduro+ (Blue) printer should initially be sought via SCC To report a proble...

Magicard Bare Driver Files

This is the latest Windows Bare Driver Files for the full range of Magicard printers, including Secure and Xtended models and variants. Magicard Ba...

ID Card Printer Support Utility

This utility is intended for use as an advanced diagnostic and set-up tool, including setting up your Ethernet settings. ⚠️ Please do not use i...

Print Duo (Both Sides)

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...

Correct Cleaning Card for your Magicard Printer

It is essential to use the correct cleaning card for your model of Magicard Printer. You will be able to purchase cleaning kits from your Magicard...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

Sensor Test

Download the Support Utility Leave the dye film fitted, and cards in the hopper open the Support Utility and connect to your printer...

Print to File

To obtain a Print-to-file (aka .PRN) Some applications (like MS Word) show a Print to File option in the printers list... otherwise follow the step...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Sensor test diagnostics is reading errors on Rear, Middle & Front card sensors

When running Sensor Test from the Support Utility you must have Dye Film fitted in the printer and Cards in the rear hopper.

Print Duo (Both Sides)

A Duo enabled printer will allow you to select both sides in the driver, Printing Preferences: Control Panel View Devices and Printers R...

Correct PSU Power Supply

Your Magicard printer must only be used with the correct Power Supply. The wrong PSU can: Cause Faint or Light Printing: Light printing...

White Line across printed card | Damaged Printhead Element

I have a white line across the length of my printed cards 👉 It is the same on every card. 👉 It is the same on the printer...

Light or Faint Printing

Faint or very lightly printed cards are most often caused when the incorrect Power Supply has been connected to the printer. Q. Did you recently move...

Direct technical support

Create online support tickets with our industry leading and experienced support staff. Sign up

Register your products

What customers say about our support...

We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.

Printer model: Prima 4

It was strange what my problem was but support was quick to isolate it with a few pics sent to them. Very happy with the support.

Printer model: Magicard 600

Fragen wurden beantwortet, auch wen eine Kurzanleitung für das programm weiterhin fehlt

Printer model: Pronto100

Detailed instructions given to resolve the issue.

Printer model:

Overall a good experience. Seemed quite expensive to repair our printer we sent in for RMA considering we could buy a brand new printer (newer model) for half the price..

Printer model: Enduro3e

Global support centres

UK

Waverley House Hampshire Road Granby Industrial Estate
Weymouth, DT4 9XD
United Kingdom

USA

148 E. Stiegel St
Manheim, 17545
United States

Middle East

5WB (West Wing) Office 446
Dubai Airport Free Zone, 371564
United Arab Emirates

Please read this first

Direct technical support

Register your products

What customers say about our support...

UK

USA

Middle East

Magicard main site

Magicard Partner Portal

Magicard Marketing Portal